Shipping Policy for SunainaRaoLabel.com
Effective Date: December 2024
At Sunaina Rao Label, we are committed to providing you with a seamless and enjoyable shopping experience. Whether you’re shopping locally within India or from abroad, we offer fast and reliable shipping services. Please review our Shipping Policy for more details on how your order will be processed and delivered.
1. Shipping Within India
We are pleased to offer SHIPPING for all orders within India at a nominal charge mentioned during the checkout. This applies to all products, including Made-to-Order wedding couture and other garments from our collection.
2. International Shipping
We are happy to offer international shipping for our customers outside of India. The following terms apply to international orders:
Shipping Fees: International shipping fees are calculated based on your delivery location and the products you have ordered. The exact shipping cost will be displayed at checkout.
Shipping Time: Once your order has been dispatched, international deliveries typically take 5 to 6 business days, depending on the destination country and any potential customs clearance delays.
Duties and Taxes for International Orders
Import Duties & Taxes: All international orders are shipped from our warehouse in Hyderabad, India. Due to the nature of international shipping, you may be required to pay additional import duties and taxes once the shipment reaches your country.
Responsibility for Customs Fees: The majority of international orders will not incur additional fees. However, in rare cases, customs duties or taxes may apply, and the customer is responsible for paying these fees directly to the customs authorities.
Non-Delivery Due to Unpaid Duties: If customs fees are not accepted and paid by the recipient at the delivery address, the order may not be delivered, and we will not be able to offer a refund in such cases.
3. Made-to-Order Wedding Couture
Many of our wedding couture pieces are Made-to-Order, meaning each garment is custom created just for you. Due to the intricacy and craftsmanship involved, our wedding collections take time to produce.
Production Time: Please allow 7 to 8 weeks for production and dispatch of your Made-to-Order wedding couture items. The exact time may vary depending on the complexity of the garment’s design and style.
Dispatch Time: Once your garment is ready, it will be shipped to you. We will keep you updated throughout the process, including an estimated dispatch date.
4. Delivery Time
We understand how exciting it is to receive your order, and we strive to ensure that it reaches you as quickly as possible.
Domestic Orders (Within India): Once your order is dispatched, it typically takes 2 to 3 business days to reach you, depending on your location within India.
International Orders: For international destinations, delivery typically takes 5 to 6 business days, depending on your location and customs processing time.
Possible Delays
While we aim to deliver all orders within the specified time frame, there may occasionally be delays due to factors beyond our control, such as:
Weather conditions that may affect transit times.
Political disruptions, strikes, or other events that might disrupt travel.
Customs clearance delays for international shipments.
We promise to keep you informed of any potential delays and will work closely with our courier partners to ensure your order reaches you as quickly as possible.
5. Order Collection from Retail Outlets
If you prefer to collect your order in person, we offer order collection from our Sunaina Rao Label retail outlets. This service is available upon request.
How to Request: To arrange for order collection, please contact our customer care team at info@sunainaraolabel.com OR WhatsApp us on +91-9885403030. Our team will assist you with the process and provide you with further details.
Collection Time: Once your order is ready, we will notify you with the collection details, and you can pick it up directly from the nearest retail outlet.
6. Special Requests for Fast Delivery or Customizations
We understand that sometimes you need your order sooner than expected or require special customizations for your items. We are happy to accommodate such requests.
Fast Delivery: For urgent orders or expedited delivery, please reach out to us via info@sunainaraolabel.com OR WhatsApp us on +91-9885403030, and we will do our best to accommodate your needs.
Customizations: For any special customization requests or adjustments to your orders, please get in touch with us before placing your order or as soon as possible via WhatsApp or email. We will guide you through the process and let you know the expected timelines.
7. How to Track Your Order
Once your order is dispatched, you will receive an email with a tracking number and a link to track your package. You can use this tracking number to follow your order’s journey through our shipping partners. If you need assistance tracking your order, feel free to contact us at info@sunainaraolabel.com OR WhatsApp us on +91-9885403030.
8. Addressing Issues with Delivery
If you experience any issues with your order, such as delays, damages, or non-delivery, please don’t hesitate to get in touch with us. We will assist you in resolving the matter as quickly as possible.
Damaged or Defective Items: If your item arrives damaged or defective, please contact us within 48 hours of receiving your order. We will assist you with a return, exchange, or refund (if applicable).
Missing or Delayed Orders: If your order does not arrive within the expected time frame, please reach out to our customer care team, and we will help investigate the issue.
9. Contact Information
If you have any questions about shipping, need assistance with a special request, or require any further details about your order, please contact us:
Sunaina Rao Label
Plot no, 398/A, Road No. 22B, Jubilee Hills, Hyderabad, Telangana 500034
Email: psunainarao@gmail.com
Phone/WhatsApp: +91-9885 403 030
Disclaimer
Shipping and Delivery Times: While we strive to ensure that all orders are processed and delivered on time, we cannot be held responsible for any delays caused by third-party shipping carriers or customs procedures.
Changes to Shipping Policy: This Shipping Policy is subject to change. We recommend reviewing it periodically to stay informed about any updates or modifications.